Covéa Powers Customer Experience Across All Channels

Covéa Insurance offers commercial and personal insurance products to customers across the UK, distributed through a network of high-street brands to ensure local and expert services. They needed a content solution that could help consolidate multiple CMSes, integrate with their intelligent chatbot, and support the launch of their insurance-as-a-service platform.

Since moving to headless Contentstack CMS, Covéa achieved the following:

• Enable developers to release code within one sprint, with no training
• Reduce call center costs through chatbot integration with IBM Watson
• Offer a customizable white-label solution platform for individual clients

Download the case study to learn how Covéa quickly got up and running with Contentstack powering their customer experience across channels — including single-page applications (SPAs), chatbot, and the insurance-as-a-service platform.