Support FAQs

For any help related to Contentstack, please contact us either by using the in-product chatbox or by emailing the Support team.

Get in touch with us through our in-app chat box.

To do this, log in to your Contentstack account and click on the Help (Question Mark ‘?’) icon on the top right corner of the page.

Click on Chat with Support to initiate a conversation with our Support team. 

You can also reach out to us at support@contentstack.com via email.

If you are using our app's classic UI then, log in to your Contentstack account and click on the Help (Question Mark ‘?’) icon on the top right corner of the page.

Click on Chat with Support to initiate a conversation with our Support team.

You can also reach out to us at support@contentstack.com via email.

If you find any bug in our product or have any suggestions, please contact our support team via the in-product chatbox or email us at support@contentstack.com.

We use cloud-based backup solutions for backing up our database.

Our databases are stored in multiple regions. As a result, in case if one region is affected by any disaster, the data stored in other regions serve as backups.

If you wish to create content backups at your end, you can use our Webhooks. Webhooks trigger whenever an event happens (such as entry created, content type deleted). The data is then sent to an external URL that you specify in webhooks.